Refund policies will vary depending on the type of event and the event Organizer. Organizers should post their individual refund policies with respect to each event being sold, and this must be posted on the applicable event page. In order to request a refund for any reason, Consumers are advised to contact the Organizer directly. If the Organizer does not respond to the Consumer request, or if the refund is not made within seven (7) days, Touchstone may, in its sole discretion attempt to make contact with the Organizer on behalf of the Consumer to try and resolve the situation satisfactorily
In the event of a cancellation, postponement, or other situation that causes a failure of the Organizer to provide the advertised product, Consumers are advised to contact the Organizer directly to find out what refund or other accommodation, (e.g., a credit) will be made to the Consumer.
n the event that Organizer fails to honour a refund that a Consumer believes is due under the applicable refund policy and/or the requirements set forth above, or fails to deliver a credit or other accommodation promised by the Organizer, that Consumer may request that Touchstone review the refund request. Touchstone will review the facts and circumstances and determine at its sole discretion whether or not a refund is due from the Organizer in accordance with the applicable refund policy and the minimum requirements set forth by the Organizer.
Touchstone will make every effort to complete its review within forty-five (45) days of being contacted by the Consumer. Consumers should note that Touchstone will not have control of the funds that have been paid over to the Organizer as such Touchstone will need the Organizer to cooperate in order for the consumer to receive a refund, and this may not happen. Assuming all other criteria for the refund are met and the cooperation of the Organizer is forthcoming, Touchtone will make every effort to make the refund to the Consumer’s original form of payment used for the purchase. In the event that the Consumer’s credit or debit card issuing bank declines the refund for any reason, Touchstone may not be able to complete the refund to the Consumer.
These Refund Policy guidelines are not intended to be, and do not offer any insurance or guarantee the performance of any Organizer, and do not guarantee that refunds will be issued in any given situation.
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